NewVoiceMedia Developer Portal

Welcome to the NewVoiceMedia Developer Portal. You’ll find comprehensive guides and documentation to help you start working with our APIs as quickly as possible, as well as support if you get stuck. Let’s jump right in!

NewVoiceMedia's APIs

Take a look at our APIs:

  • Authentication API (see Authentication API)
    Every time you make a request to a NewVoiceMedia API, you will need to identify yourself using a bearer access token. Get a bearer access token using the Authentication API.
  • Agent Availability API (see Agent Availability API)
    NewVoiceMedia’s Agents Availability API enables you to query the availability of agents based on required skills.
  • Conversation Analyzer API (see Conversation Analyzer API)
    NewVoiceMedia’s Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.
  • Insights Stats API (see Insights Stats API)
    The API provides you with all the data you need to keep track of activity in the NewVoiceMedia platform. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.
  • Interactions API (see Interactions API)
    This API enables you to perform the following actions:
    • invoke interaction flows through one or more named routes within the NewVoiceMedia platform
    • release interactions that are already in the system
    • register a provider that can be used when routing an interaction
  • User Admin API (see User Admin API)
    The User Admin API enables you to access data about your account's users including agents, supervisors and administrators.

Need a bit more info before you get stuck in? Take a look at the Getting started with NewVoiceMedia APIs guide.


March 27, 2019: Well, we’ve been busy.

  • We have a new, and better, way to authenticate requests to NewVoiceMedia APIs. The old way will soon be retired. We recommend that you migrate to the new way as soon as possible.
    For information about migrating, see How to authenticate with a NewVoiceMedia API.

  • We have also split the portal into separate sites for each API. This enables you to see documentation for multiple API versions.

  • AND… we have moved documentation for some of our other APIs into their own NewVoiceMedia Developer Portal sites. May we introduce:
    ~ Agents Availability API
    ~ Conversation Analyzer API

Looking for something else? Check out our product documentation.

Old news, but still good to know

February 1, 2019: We have changed the look and feel of the NewVoiceMedia Developer Portal.

All the same helpful stuff is still here—it’s just in different places.

For information about using the portal, see How to use the NewVoiceMedia Developer Portal with NewVoiceMedia APIs