Agent Availability API
VCC’s Agent Availability API enables you to query the availability of agents based on required skills. Agent availability is grouped by the following presence categories: Ready, Away, Extended Away and Logged Out.
Want to know more? Visit Agent Availability API.
To use any VCC API, you will need a bearer access token.
To find out how to get yourself a token, you’ll need to take a look here: Documentation for authenticating with Vonage Contact Center APIs.
Conversation Analyzer API
VCC’s Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.
Sound interesting? Take a look at the Conversation Analyzer API documentation here: Conversation Analyzer API.
Insights Stats API
VCC’s Insights Stats API enables you to access data about your agents, interactions and queues.
To view Insights Stats API documentation, head over to Insights Stats API.
Interaction Content API
VCC’s Interaction Content API enables you to search for interactions and download the related content, such as call or screen recordings, transcripts, and call recording categorizations.
For Interaction Content API documentation, go to Interaction Content API.
VCC’s Interactions API enables you to perform the following actions:
- invoke interaction flows through one or more named routes within VCC
- release interactions that are already in the system
- register a provider that can be used when routing an interaction
For Interactions API documentation, go to Interactions API.
User Admin API
VCC’s User Admin API enables you to access data about your account’s users. This includes all sorts of users, such as agents, supervisors, and administrators.
For User Admin API documentation, go to User Admin API.